Frequently Asked Questions – Everything You Need to Know
What sizes do you carry?
We proudly offer a wide range of sizes to celebrate women of all shapes and sizes. Everyone is welcome here!
How long does shipping take?
Orders are processed and handed off to USPS within 48 hours of purchase. Once shipped, delivery times depend on USPS, and a tracking number will be provided so you can follow your package. Please note that Level 5 is not responsible for any delays or damages caused by USPS during transit.
Can I return or exchange items?
We do not accept returns. However, we gladly offer exchanges only on merchandise in perfect condition within 7 days of receiving your order. Please note that shipping and handling fees are non-refundable—no exceptions.
To initiate an exchange, contact us at Level5Boutique@yahoo.com with your order details.
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Final Sale Items:
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Clearance merchandise, jewelry, and handbags are FINAL SALE and cannot be returned, exchanged, or credited.
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Important Note:
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Level 5 Boutique by Stephanie reserves the right to refuse any exchange. Items with odors, stains (from deodorant or makeup), snags, or other signs of wear or damage will not be accepted.
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Do you go live to showcase products?
Yes, we host live shows on Facebook and Instagram! Tune in to see our latest pieces modeled in real time, ask questions, and shop live.
Contact Us – We’re Here to Help!
Need help with an order or have a question about our products? Our team is ready to assist you. We’re committed to giving you the best shopping experience possible.